회사소개

제품

안내

고객지원

Company Overview

Product

Information

Support

Thông tin về công ty

Sản phẩm

Thông tin

Hỗ trợ chung

Technical Support

Technical Support Hot Line

Operating 24 hours a day 070 – 7834 – 8060
KakaoTalk ID 좀비제로
Malware Report and Contact E-mail support@npcore.com

Failure management and recovery procedures

Categorization by file type

  • When a failure or problem occur, follow procedure and methodize the response
  • By following organized procedure, strengthen operation staff’s response capacity

Following procedures of failure/problem/repeated failures management

1Failure
registration
다음
2Primary
measure
다음
3Secondary
measure
다음
4Failure
termination
1Problem
registration
다음
2Drawing the
root cause
다음
3Problem
solving
다음
4Problem
termination

Rapid Service Recovery

  • When a failure occur, support center and engineer conduct primary response
  • Partners/vendors organize specialized emergency technical support team to respond the most quickly

Simple failures are dealt with immediately

Failure registration and detection
다음
Search
failure history
다음
Primary treatment
다음
Failure resolution

When multiple failure occur, emergency expert team respond quickly

Expert panel help shorten the failure’s cause grasp time
If any part needs to be replaced, cooperate with specialized company actively
After operating service normally, emergency expert team monitor and wait for stabilization

Failure recurrence prevention

  • Register entire process of failure response as history and manage it
  • Draw vulnerabilities through history analysis
  • Prevent recurrence though failure history sharing

Failure recurrence prevention activities

npcore

Manage failure history methodically

npcore

Analysis vulnerabilities based on statistics / status

npcore

Failure history sharing